Thank you for shopping with Zrell Style. This policy covers how we deliver your order and how returns, refunds, and exchanges work.

Delivery

Where we deliver
We deliver across Pakistan through trusted courier partners.

Processing time
Orders are confirmed and dispatched within 1 to 2 working days of confirmation. We may contact you by phone or WhatsApp to confirm your order before dispatch.

Delivery time

  • Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, etc.): 2 to 4 working days
  • Other cities and remote areas: 4 to 7 working days

Delivery times are estimates. Delays can happen during sales, public holidays, bad weather, or courier issues.

Delivery charges
Delivery charges, if any, are shown at checkout before you pay. [Optional: Free delivery on orders above Rs. ____.]

Order tracking
Once your order is dispatched, we will send you a tracking number by email, SMS, or WhatsApp.

Payment on delivery
Cash on Delivery (COD) is available. Please keep the exact amount ready when the courier arrives.

Receiving your parcel
Please check your parcel when it arrives. If the packaging is visibly damaged or tampered with, tell the courier and contact us immediately at Zrelllstyle@gmail.com with photos. We recommend recording an unboxing video, as it helps us resolve any issue quickly.

Wrong address or failed delivery
Please give a correct name, address, and phone number. We are not responsible for delays or failed deliveries caused by incorrect details. If the courier cannot reach you after several attempts, the order may be returned to us and cancelled.

Returns

Return window
You may request a return or exchange within 7 days of receiving your order. The item must be unused, unwashed, and in its original packaging with tags attached.

How to return an item

  1. Email us at Zrelllstyle@gmail.com with your order number, your name, and the reason for the return.
  2. Once we approve your request, send the item by courier to: [Your physical address].
  3. After your return is received and inspected, we will email you to confirm we have received it. We will also notify you whether your refund has been approved or rejected.

Items we cannot accept back

  • Sale items
  • Items that have been worn, washed, altered, or damaged after delivery
  • Items without original tags or packaging

Refunds

If approved, your refund will be processed within 5 to 7 working days by one of these methods:

  • Bank transfer
  • JazzCash
  • Easypaisa

For Cash on Delivery orders, please email us your account or wallet number so we can send the refund.

Late or missing refunds

  1. Check your bank account or mobile wallet again.
  2. Contact your bank or wallet provider, as it may take some time before a refund is officially posted.
  3. If you still have not received it, email us at Zrelllstyle@gmail.com.

Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items that are defective or damaged. To request an exchange:

  1. Email Zrelllstyle@gmail.com within 7 days of delivery, with your order number and clear photos of the issue.
  2. After approval, send the item to: [Your physical address].
  3. We will dispatch the replacement once we receive and inspect the item. If the same item is out of stock, we will offer a refund instead.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If it was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will go to the gift giver, and they will find out about your return.

Return shipping costs

You are responsible for the cost of shipping your return. Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from it. This does not apply to defective or damaged items, or if we sent the wrong item. In those cases we will cover the return shipping. For more expensive items, we recommend a trackable courier service (such as TCS, Leopards, or Trax). We do not guarantee that we will receive your returned item.

Need help?

Contact us at Zrelllstyle@gmail.com for any questions about delivery, returns, or refunds.