Welcome to Zrell Style (zrellstyle.com). By visiting our website or placing an order, you agree to the terms below. Please read them carefully.

1. General
“We”, “us” and “our” refer to Zrell Style. “You” refers to the customer or visitor. We may update these terms at any time, and the version on this page is the one that applies.

2. Eligibility
You must be at least 18 years old, or be using the website under the supervision of a parent or guardian, to place an order.

3. Products and pricing

  • All prices are listed in Pakistani Rupees (PKR).
  • We try to show colors and details accurately, but actual colors may vary slightly because of lighting and screen settings.
  • We may change prices, discontinue products, or correct pricing errors at any time. If a price error affects your order, we will contact you before processing it.

4. Orders

  • Placing an order is an offer to buy. An order is confirmed only when we confirm it by email, phone, or WhatsApp.
  • We may cancel or refuse any order, including for stock issues, pricing errors, or suspected fraud. If you have already paid, we will refund you in full.
  • Please provide correct name, address, and phone number details. We are not responsible for delays or failed deliveries caused by incorrect information.

5. Payment
We accept:

  • Cash on Delivery (COD)
  • Bank transfer
  • JazzCash
  • Easypaisa

For online payments, we may ask for a payment screenshot or transaction ID before dispatching the order.

6. Shipping and delivery

  • We deliver across Pakistan through third-party couriers.
  • Delivery usually takes 3 to 7 working days, depending on your city. Delays can happen during sales, holidays, or because of courier issues.
  • Delivery charges, if any, are shown at checkout.
  • Please check your parcel at delivery. If it is visibly damaged or tampered with, tell us immediately and send photos to Zrelllstyle@gmail.com.

7. Returns, refunds and exchanges
All returns, refunds, and exchanges are governed by our Refund & Return Policy.

8. Intellectual property
All content on this website, including logos, product photos, text, and designs, belongs to Zrell Style. You may not copy, reproduce, or use it for commercial purposes without our written permission.

9. User conduct
You agree not to misuse the website, attempt unauthorized access, submit false information, or use the site for any unlawful purpose.

10. Privacy
We collect your name, phone number, address, and email only to process orders and provide support. We do not sell your personal information to third parties. We share it only with courier and payment partners as needed to complete your order.

11. Limitation of liability
To the extent permitted by law, Zrell Style is not liable for indirect or consequential losses, or for delays caused by couriers, natural events, or other circumstances beyond our control. Our liability is limited to the value of the product ordered.

12. Governing law
These terms are governed by the laws of Pakistan. Any dispute will be subject to the courts of [Your city], Pakistan.

13. Contact us
For any questions about these terms, email us at Zrelllstyle@gmail.com.