Zrell Style (zrellstyle.com) respects your privacy. This policy explains what information we collect, how we use it, and how we protect it. By using our website or placing an order, you agree to this policy.

1. Information we collect

  • Order information: your name, phone number, email address, and delivery address.
  • Payment information: for bank transfer, JazzCash, or Easypaisa orders, we may receive a transaction ID or payment screenshot. We do not store your card details, and we never see your banking passwords or PINs.
  • Communication records: emails, WhatsApp messages, or other messages you send us.
  • Website usage data: your IP address, browser type, device, and pages visited, collected through cookies and analytics tools.

2. How we use your information

  • To process, confirm, and deliver your orders.
  • To contact you about your order, returns, refunds, or exchanges.
  • To respond to your questions and provide customer support.
  • To improve our website, products, and services.
  • To prevent fraud and keep our website secure.
  • To send offers or updates, only if you have agreed to receive them.

3. Sharing your information
We do not sell or rent your personal information. We share it only with:

  • Courier companies, to deliver your order (they receive your name, phone number, and address).
  • Payment providers, to process and verify payments.
  • Website and analytics service providers, who help us run the store.
  • Authorities, if required by law.

4. Cookies
Our website uses cookies to remember your cart, keep the site working, and understand how visitors use it. You can disable cookies in your browser settings, but some parts of the website may not work properly.

5. Data security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no online system is completely secure, so we cannot guarantee absolute security.

6. Data retention
We keep your information only as long as needed to fulfil orders, handle returns, meet legal obligations, and resolve disputes.

7. Your rights
You may contact us at any time to:

  • Ask what personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your information, unless we need to keep it for legal or order-related reasons.
  • Unsubscribe from promotional messages.

8. Third-party links
Our website may contain links to other websites, such as social media pages. We are not responsible for their privacy practices.

9. Children’s privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children.

10. Changes to this policy
We may update this policy from time to time. The version on this page is the one that applies, and the date below shows when it was last updated.

11. Contact us
For any questions about this Privacy Policy, email us at Zrelllstyle@gmail.com.