Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

RefundsYou may request a return or exchange within 7 days of receiving your order. The item must be unused, unwashed, and in its original packaging with tags attached.

How to return an item

  1. Email us at Zrelllstyle@gmail.com with your order number, your name, and the reason for the return.
  2. Once we approve your request, send the item by courier to: [Your physical address here].
  3. After your return is received and inspected, we will email you to confirm we have received the item. We will also notify you whether your refund has been approved or rejected.

Refund process
If approved, your refund will be processed within 5 to 7 working days by one of the following methods:

  • Bank transfer
  • JazzCash
  • Easypaisa

Refunds for Cash on Delivery (COD) orders are made by the same methods. Please email us your account or wallet number so we can send the refund.

Late or missing refunds
If you have not received your refund yet:

  1. First, check your bank account or mobile wallet again.
  2. Then contact your bank or wallet provider, as it may take some time before a refund is officially posted.
  3. If you have done all of this and still have not received your refund, please email us at Zrelllstyle@gmail.com.

Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges
We only replace items that are defective or damaged. To exchange an item for the same item, email us at Zrelllstyle@gmail.com, then send the item to: [Your physical address]. Please include clear photos of the damage in your email.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will go to the gift giver, and they will find out about your return.

Shipping costs
You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. For more expensive items, we recommend a trackable courier service (such as TCS, Leopards, or Trax). We do not guarantee that we will receive your returned item.

Need help?
Contact us at Zrelllstyle@gmail.com for any questions about refunds and returns.